Hain Celestial Case Study
Hain Celestial Case Study
The Hain Celestial Group, a food and beverage warehouse operation, deployed OneTrack to improve forklift safety and gain real-time visibility, reducing overall safety incidents by 80%, impacts and product hits by 70%, and phone-use violations by 92%.
The Challenge
With a large warehouse, limited leadership staff, and self-reporting of incidents virtually non-existent, David May, Senior Warehouse Manager at The Hain Celestial Group, described things as feeling completely reactive: "We would come in and find things damaged, jacks broken, sometimes significant issues, or even a forklift tagged out and nobody knew what actually happened. It was very difficult prior to OneTrack to know what was going on, especially at night when it came to operators."
"We would come in and find things damaged, jacks broken, sometimes significant issues, or even a forklift tagged out and nobody knew what actually happened."
Spent a lot of time trying to cycle through hours of CCTV and maybe catch a glimpse of something that happened. It was like the wild west when it came to operators.
The Solution
Today, OneTrack is part of daily life across their operation, giving frontline teams real-time visibility, helping supervisors coach more effectively, and bringing leaders peace of mind that every shift is under control.
"Working with OneTrack, we developed a weekly safety meeting where we review all incidents from the week and use the video to share what happened, not to shame people but to coach everyone."
Hain Celestial recorded an 80% decrease in overall safety incidents, a 70% decrease in impacts and product hits, and a 92% decrease in phone-use violations after deploying OneTrack, shifting from reactive incident discovery to proactive safety management.
Before OneTrack, Hain Celestial had a large warehouse, limited leadership staff, and virtually no self-reporting of incidents, leaving managers reactive. Teams would find damaged equipment or a forklift tagged out with no record of what happened, and spent hours cycling through CCTV footage. OneTrack gave frontline teams real-time visibility and helped supervisors coach more effectively.
OneTrack provides video alerts with a 360-degree view whenever incidents occur to elevate coaching and accountability. It delivers in-depth reporting that upgrades weekly safety meetings and shows which operators need more training, plus visibility into the leading indicators of safety events so teams can change processes and train operators proactively.
Hain Celestial developed a weekly safety meeting with OneTrack where the team reviews all incidents from the week and uses the video to share what happened. According to Senior Warehouse Manager David May, the goal is not to shame people but to coach everyone.