Every load on video. OS&D claims answered in minutes.
OneTrack records each pallet as it goes onto the trailer. When a client files a claim, you send the clip instead of arguing for weeks.
One short pallet.
Three stories.
Without video, every shortage or freight damage claim turns into a debate. It costs you twice: once in the deduction, again in the weeks spent chasing it.
- Client
“Order 4492 arrived with 23 of 24 pallets. We’re deducting pallet 18.”
- Your team
“We loaded all 24. It must have gone missing in transit.”
- Carrier
“We counted 23 at pickup. That’s not on us.”
- Load video
Pallet 18 goes onto the trailer at 1:34 pm. The clip settles it.
Automatic load recording, pallet by pallet
A front camera on each forklift records every load, and dock door cameras add the wider view. No tablets, no photos mid-load.
Hands-free
Recording happens as the work does. No one stops to take a photo.
Tied to your WMS
Search an order or LPN and see every clip it appears in, from pick to ship.
One timeline
Forklift and dock door views line up, so nothing falls between them.
AiOn does the research. Your CSR approves.
AiOn takes each claim from the inbox to a finished evidence package. Your service team reviews it and sends, instead of researching.
- 01Reads the claim
Straight from the claims inbox.
- 02Researches the order
Order, shipment and pallet history in the WMS and ERP, plus the related emails.
- 03Pulls the footage
Iris-1 finds the pallet on every connected camera: forklift front and overhead, dock door, pack station.
- 04Drafts the answer
An evidence package and a reply to the client.
- 05Reviews and sends
Approving, not researching.
The client received 23 of 24 pallets on order 4492. Pallet 18 is missing.
24 pallets picked, staged and loaded at door 7 between 1:12 and 1:41 pm.
All 24 pallets on order 4492 left our dock. The attached clips show pallet 18 going onto the trailer at 1:34 pm.
ID Logistics records every load, automatically
“Now with OneTrack we’re recording the entire load process automatically. We can go to the video and say, ‘Nope, it looked perfect when it left here.’”
Loading footage protects operators and pinpoints carrier-related damage.
“We’ve already used dock loading footage to investigate shifted-load claims and show the load was secured correctly.”Dylan O’Connor, Logistics Manager Read the Church & Dwight case study
90%faster exception investigations
“At other buildings we’re required to take photos of every pallet. This eliminates that and saves us real labor cost.”Jesse Sevilla, Director of Sales & Operations Read the States Logistics case study
Common questions
What is an OS&D claim?
OS&D stands for overage, shortage and damage. A client files an OS&D claim when a delivery arrives with more, less or damaged freight than the order says, and often deducts it from your invoice.
How does automatic load recording work?
A front-facing OneTrack camera on each forklift records every load as it happens, and dock door cameras add the wider view. Each clip is tied to the order and LPN in your WMS, so no one stops to take photos.
How quickly can we answer a claim?
In minutes. Search the order or LPN, or let AiOn do it, and the clip of each pallet going onto the trailer is ready to send.
Does video help with freight damage in transit?
Yes. The video shows each pallet’s condition when it left your dock, so you can show when damage is carrier-related rather than yours.
Prove what left your dock.
See load recording and AiOn work a claim, on your own data.